We are very sorry to hear that you are not satisfied with our language course, but thanks to our money back guarantee you can have a complete refund within 60 days, no questions asked! Please, follow these instructions.
Wenn Sie Ihren Sprachkurs über den Marktplatz amazon.de bestellt haben:
If you ordered your course through amazon.de: Please, send the courses you ordered on amazon.de to Amazon too. The process is very easy, and it is thoroughly explained in this page:http://www.amazon.de/gp/css/returns/homepage.html. If you wish to return your product after more than a month from the purchase, please contact our customer service and provide them with you order’s number, which we will then provide to Amazon.
If you ordered the CD version of your language course through our online shop:
Send your language course alongside a note with your order’s number to:
AudioNovo GmbH c/o wework
Neue Schönhauserstraße 3-5
10178 Berlin Mitte
From the moment we receive the article, we will take care of your refund not earlier than the next month.
If you ordered the download version of your language course through our online shop:
Tell our customer service your order’s number and we will Proceed with the refund not earlier than the next month.